Privacy policy

Updated on: August 22, 2019

This basic-page policy explains how Zorachka Inc. and its subsidiaries Zorachka Ltd and Zorachka Soft LLC handle personal information obtained from website users and what kind of information this can be.

Personal information we collect

We collect some personal information from the visitors of our website. By "personal" we mean any information that may identify you as an individual.

  1. When you browse the website, we save your visit details in our server logs (the IP address, the type of browser, the date, time and duration of your visit).
  2. When you register on the website, you are asked to provide your name, email address and password. Passwords are encrypted from the start, which makes them unreadable to all people, even the owners. So if you forget your password, the only way to regain access to the account is by resetting the password.
  3. When you contact support by phone or email, we save your contact details so we can follow up on your request later.
  4. When you place an order, we collect your email address, full name, home address and phone number.

Cookies

The website creates small cookie files and stores them on your hard drive. Authentication details so you need not re-enter them during each visit. These cookies are created only if you choose to save your login details. A permanent Google Analytic cookie that identifies unique visitors. Our cookies do not collect or store your personal information, so this information cannot be used to identify you. You can use the website without cookies. For that matter, configure your browser to block cookies automatically.

Service providers

Zorachka does not share your personal information with any third parties, except for our service providers. These service providers are allowed to use this information strictly to perform their functions and are governed by their own basic-page policies.

A. Online payment processor

We use a third-party payment processor, ECOMMPAY, for all payments. Zorachka does not store or have direct access to payment information or transaction details at any time.

B. Traffic analysis service

We use Google Analytics, a service provided by Google, to analyze website traffic and improve user experience. This service gathers anonymous data regarding how people use our site and then provide us with visitor statistics, details of page views, etc.

Security

Our policy is to keep the personal information completely confidential and to use it solely for internal purposes. We take reasonable security measures to protect your personal information from inappropriate and unauthorized access.

Managing your personal information

You can change your personal information or remove your account through your user profile on the website.

Personal data is stored for as long as your account is active on our website. If you delete the account, all related data is deleted or anonymized.

Email communications

Your email address may occasionally be used to deliver important notifications about our products or terms of service.

You may also sign up for our marketing communications if you choose to. All of our promotion emails contain the Unsubscribe link which you can use to opt out of further emails. Alternatively, you can cancel them by contacting customer support.

Questions and Complaints

If you have any questions or complaints about the way we handle your personal information, please contact our Privacy Officer.

The Privacy Officer will investigate your case and will get back to you with a response.